Event and appointment-retail booking checklist

Service catalog

• Use client-facing names.
• Set the full calendar duration.
• Hide work that needs prior assessment.
• Confirm which professionals can deliver each option.
• Explain when the visible price is only a reference.

Availability and team

• Enter working hours for every professional.
• Add breaks, vacations, and closed dates.
• Test the final start time of the day.
• Decide whether any available professional is appropriate.
• Protect preparation, cleanup, travel, or transition time.

Client journey

• Open every page on a phone.
• Book one test appointment per service.
• Try moving and canceling an eligible appointment.
• Provide a clear contact path for exceptions.
• Do not request sensitive information that scheduling does not need.

Launch review

Release the page to a small group first. Compare each appointment with the real work the team expected to perform.

Fix repeated problems at their source—service definition, duration, staff eligibility, or instructions—before expanding the catalog.